Forum Discussion

Spurry5661's avatar
Spurry5661
On our wavelength
4 days ago

Channel losses

Hi .I recently experienced a loss of some channels when we moved my TV and 360 Box using a co-ax extension ,I spoke to VM who are sending out an official longer cable as we thought it was just a loose fit.We put the TV/360Box back into it's original position using the original short lead from wall to box until the new equipment arrives , however we are again experiencing a loss of about 10 channels including some Sky sports ones ,I swapped my TV Box over to try using the mini box we have and the problem still remains which leads me to think there may be a fault with the cable box that is fitted to the wall, has anyone else suffered and resolved this ,it is still the CS2004 Error

5 Replies

  • Spurry5661's avatar
    Spurry5661
    On our wavelength
    3 days ago

    I have received the 5m cable but I have 17 channels that are unavailable ..numbers 

    134,137,147,165,175,178,188,406,407,408,409,502,503,504,624,704,712

     

    • newapollo's avatar
      newapollo
      Very Insightful Person
      3 days ago

      The CS2004 error on the 360 is due to low bandwidth. 

      Have you run the online trouble shooter for the CS2004  error <here>  ?

      The live TV channels are carried on muxes, and some of yours are grouped on the same mux (screenshot below) which denotes a signal error.  This normally shows up as pixelation and not a loss of a channel(s) because if  one channel on the mux is affected then the rest should be too.

      Check ALL of your cabling is free from kinks, has no staples through it, or furniture on it, and is connected tight and snugly. Take special care checking the small white connector going into the 360 box as that can be loose or too pliable.

      Have you used the /check-services/   function to check for problems in your area? You can also a run a test on your equipment from there, which might result in new signals being sent or a tech visit. If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

       

      • Spurry5661's avatar
        Spurry5661
        On our wavelength
        3 days ago

        Thank you , I have been onto virgin , they are sending an engineer out on Monday.I tried the diagnostics in settings and it is saying it's a bad signal (weak strength),between wall panel and TV Box

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      5 hours ago

      Glad to hear this has been fully resolved for you. :)