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win 11 pc / firefox keeps asking to replace device every day - now i've ran out of slots

skylineboy2002
Tuning in

a month ago

as titled really - win11 pc, using firefox. i watched a few hours this week every day fine (it asked every time to replace). now today ive ran out of slots

so every session it asks for replace. - i have turned off "enhanced tracking protection" for virgin in firefox. and ive even turned off "change mac address daily" in windows (in case thats how its tracking changes/devices).

Can someone help? maybe reset my allowances, or judging by other posts, a longer term fix is needed. i get why you restrict, but also its restrictive by not working. my devices (tablet and phone) work fine, every day / session they never ask but firefox and my pc does.

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5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

4 weeks ago

To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.  Don't use a private/incognito window.

With firefox under Cookies and Site Data >  Manage Exceptions,  add (Allow) 

https://virgintvgo.virginmedia.com/en.html 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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skylineboy2002
Tuning in
In response to newapollo

4 weeks ago

all those are enabled.

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David_Bn
Forum Team
Forum Team
In response to skylineboy2002

4 weeks ago

Thanks for reaching out to us @skylineboy2002, and welcome back to our Community Forums!

Sorry to hear of the request to replace a slot each time when using a web browser for your TV Go services.

Does this also happen when using the application on devices such as mobile phones or tablets?

Thanks,

David_Bn

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skylineboy2002
Tuning in
In response to David_Bn

4 weeks ago

no, it only happens on win 11 pc,
could i get them reset so i can try the other changes (eg cookies etc as suggested above). so i can try them and rule them out please.

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Daniel_Et
Forum Team
Forum Team
In response to skylineboy2002

4 weeks ago

Hi @skylineboy2002, thank you for your response.

We can certainly look into actioning this for you.

In order to do so, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

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