virgin go ap - sound but no picture

[deiontu]

i have got sound but no picture

[MOD EDIT: Subject title changed for clarity]

[John_GS]

Hi @deiontu 

Thanks for posting and welcome back to the community.

Sorry to hear of the TV Go issue - is this on all channels or just certain ones/one? 

[deiontu]

all 

[deiontu]

i just get a green screen

[Molly_T]

Hi deiontu 👋 thank you for getting back to us!

If you can please ensure you are using the most up-to-date version of the operating system and app on your devices. 

Following this, if you haven't done so already -please try deleting and re-installing the app. 

Please let us know if the issues persist following this. 

Thank you for your patience in the meantime! 🌞

[deiontu]

i have done and its still the same

[Reece_MH]

Hi deiontu 👋

Thanks for coming back to us on this. I'm sorry to hear that the issue is still occurring. Is this happening on all devices? Are you also able to confirm the device model, and operating system version?

When you view the content, do you see any errors messages? Are you able to provide a screenshot of what you can see?

Thanks,