Forum Discussion

pdfbt40's avatar
pdfbt40
Fibre optic
2 years ago
Solved

Virgin TV Ultra HD - Sound Level

Why is the Virgin TV Ultra HD - Channel 175 - sent with a much lower sound level than normal HD or SD channels.

I have to increase the volume level by 50% to get a normal listening level.
Apart, of course, the adverts and announcements, which are at a normal, therefore LOUD level.

This applies to any recorded programmes as well

 
  • Stuzzer2015's avatar
    Stuzzer2015
    2 years ago

    I had the same issue on mine as I run a Bose soundbar and Virgin UHD channel was always substantially lower than other channels.

    Went into Settings, Audio and Dolby Digital, and changed from Dolby Digital to PCM to Dolby Digital. This vastly improved BUT there's a tiny sound sync issue, so I'll have to investigate further.

    The sound settings on Virgin boxes are VERY poor by todays standards, considering what they're trying to deliver.

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  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey pdfbt40,

    Welcome back to the Community Forums and thanks for the post.

    Sorry to hear you are having this, if it is only happening on one channel it could be due to the broadcast of said channel and how this is recorded, can you confirm if any other channels have the same issue?

    Joe

  • pdfbt40's avatar
    pdfbt40
    Fibre optic
    2 years ago

    Only Virgin TV Ultra HD - Channel 175 seems to be permanently with a low sound level.

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey pdfbt40,

       Thanks for confirming this, with UHD channels they are recorded differently and thus the sound levels can vary compared to normal TV channels. Apologies for any issues this may cause you.

      Joe

      • pdfbt40's avatar
        pdfbt40
        Fibre optic
        2 years ago

        Its not 'can vary' !   Its Always, in my experience a low volume.
        Why is there not an admission that you get UHD vision with terrible audio all the time!!

         

    • Stuzzer2015's avatar
      Stuzzer2015
      On our wavelength
      2 years ago

      I had the same issue on mine as I run a Bose soundbar and Virgin UHD channel was always substantially lower than other channels.

      Went into Settings, Audio and Dolby Digital, and changed from Dolby Digital to PCM to Dolby Digital. This vastly improved BUT there's a tiny sound sync issue, so I'll have to investigate further.

      The sound settings on Virgin boxes are VERY poor by todays standards, considering what they're trying to deliver.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago
    pdfbt40 wrote:

    Why is the Virgin TV Ultra HD - Channel 175 - sent with a much lower sound level than normal HD or SD channels.

    What's the sound like on Channel 999?

    • pdfbt40's avatar
      pdfbt40
      Fibre optic
      2 years ago

      Exactly the same as 175 !!  Low volume compared to other HD & SD channels.

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        2 years ago

        We will raise this with the relevant team to be looked into.

         

        Rob

  • pdfbt40's avatar
    pdfbt40
    Fibre optic
    2 years ago

    There have been some good documentaries on UHD recently and its irritating.

    If in the future, channels go from HD to UHD it will be unacceptable to have to change channel with VM remote and then adjust volume with TV remote.

     

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      2 years ago

      We appreciate the frustration pbfbt40, this will be looked into and once we get an update we will provide it here.

       

      Rob

  • Jenian's avatar
    Jenian
    Tuning in
    6 months ago

    Sound problems occur on classic fm channel 922. Not as serious as channel 531. However I simply press V6 pause button twice to achieve sync sound. Channel 922 problem been going on for years.