"Sorry - we can't play this at the moment 0"

[steveg8590]

Hi,

I'm having issues on a windows 11 laptop playing TV GO. I can hear the sound but can't view the picture. The error being "Sorry - we can't play this at the moment 0"

I can see this is a common issue but does anybody have the fix?

Thanks

Steve

[Zach_R]

Hi @steveg8590, 

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear of your recent Virgin TV Go issues. I can see that one of my colleagues has already recently responded to you about this on another post you made on the matter. Please respond to us and the questions asked there and we can assist you further.

Thanks,