Forum Discussion

maxtsoi's avatar
maxtsoi
Joining in
2 years ago

TV Go: Error message "Sorry - we can't play this at the moment ()"

I've had this problem for over almost half year. I want to know how to resolve this issue. Thanks.

  • Arissa_H's avatar
    Arissa_H
    Forum Team
    2 years ago

    Hi Maxtsoi 👋🏼.

    Thank you for posting and welcoming you onto our community forum 😊.

    Sorry to see you are having issues with your TV Go ☹.

    Please can you confirm is it just one channel or every channel you are receiving this error message?

    Have you tried your TV Go on additional devices, if so what happens?

    • maxtsoi's avatar
      maxtsoi
      Joining in
      2 years ago

      All channels. I cant access all channels in one of my device. I can access in my friend's computer.

      • David_Bn's avatar
        David_Bn
        Forum Team
        2 years ago

        Thanks for coming back to us maxtsoi.

        This sounds like it may be a device issue - if the service is indeed accessible from an alternative device.

        Can you tell me more about your device, in which this error is present?

        Please confirm the make and model and confirm the operating system and version.

        We would also advise that any software and application updates are completed.

        Thanks,

        David_Bn