Forum Discussion

BAZZER567's avatar
BAZZER567
Tuning in
2 years ago
Solved

TV Go: Error message "Sorry - we can't play this at the moment 400"

TV Go was working yesterday. This morning I get the error message "Sorry - we can't play this at the moment 400". Currently I cannot watch anything on TV Go. I thought I might need to add / change my...
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello all, 

    Thanks for raising the issue with us. We've reported it to our team and it's now raised under ticket number F011037596. We hope to have a fix as soon as possible. 

    Many thanks, 

    Your Community Moderators

Beth_G's avatar
Beth_G
Icon for Forum Team rankForum Team
2 years ago

Hi all,

We're sorry for any inconvenience caused by the issue affecting the TV GO service yesterday. This should now be resolved.

Kind regards

steveg8590's avatar
steveg8590
Joining in
2 years ago

Hi, 

I'm getting this error although I can hear the sound, it was working last week. Sky is still working with Virgin log on.

What was the fix?

Thanks

 

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 years ago

    Hi steveg8590 

    Welcome to our community forums and thank you for your first post.

    Sorry to hear you are having issues with TV Go despite getting the sound. We want to do our best to help. Can you let me know how you are accessing TV Go? Do you get this issue on multiple devices?  Does this occur on every channel via TV Go?

    Thanks,