Forum Discussion

Redelf11's avatar
Redelf11
Joining in
2 years ago

iPhone asking to replace device on TV go app every time

For a while now I have had a problem watching the TV Go App on my iPhone. It’s an iPhone 15 pro max and every time I open the app it says that I need to register and replace a device. Given that I can only do this 3 times a month, it’s not good. I replaced the iPhone 15 device in my list earlier today, watched a bit, closed the app. Came back again 5 mins later and it said I needed to replace a device again! 

I have seen many posts about this but no solutions. What settings do I have turned on that’s stopping the system from knowing that my device is the one that is already registered? I don’t have this problem on my iPad running the same IOS version and app… 

 

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 years ago

    Hi Redelf11,

    Thank for for reaching out to us in our community and welcome, really sorry to see that our Connect App isn't recognising your iPhone each time you log in which means you use a new slot each time, I do appreciate your frustration and will do all I can to help.

    So I can get a better idea what is going on I will ask a few question:

    Can you let me know if you get the same issue with the web browser version Here, has this issue been ongoing since getting the phone? Can you confirm if you are using the latest version of the app?

    Thanks,

    Paul.

    • Redelf11's avatar
      Redelf11
      Joining in
      2 years ago

      Hi Paul 

      Clicking that link just opens the app so yes it is asking me to register again. 
      It is version 5.07.8308 and is not saying there’s a new version. Updated last week. 
      Yes it’s been happening since I got the phone. 
      Thanks 

    • Redelf11's avatar
      Redelf11
      Joining in
      2 years ago

      I have just managed to open the link in safari on my phone and that does appear to work ok… I had to register it as another device though 

      • Zoie_P's avatar
        Zoie_P
        Forum Team (Retired)
        2 years ago

        Hi Redelf11, 

        Thank you for your reply, and I am glad to hear you are able to access this from Safari, I have noticed a few posts regarding this and will look into this and let you know if we hear anything. 
        Thanks, 
        Zoie