Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Virgin TV Go will not play on laptop

gerryod5
Joining in

4 weeks ago

I have tried all the suggestions given in related messages, but nothing has worked. The app will play fine on my IOS devices, but when trying on the laptop I get the 'Not Available' warning. Other apps work on the laptop, Apple, Sky, Prime Netflix etc.

Is there anything further I can try?

0 Kudos
1 REPLY 1

Kath_P
Forum Team
Forum Team

4 weeks ago

Hi gerryod5, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with playing TV Go on the laptop. Given that you've mentioned that it plays fine on other devices, this would instantly rule out an account issue. We'd need to be looking at the device itself. 

  • What browser are you accessing TV Go on?
  • Do you get the same issue when trying an alternative browser?
  • Are you running any VPN, or browser extensions?
  • What operating system are you running on the laptop?

So we can help further, can you also let us know the full error message you're getting, along with a screenshot if possible?

Many thanks, 

Kath_P ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos
Top