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VMTV GO website won't load laptop

MarkH28
On our wavelength

2 weeks ago

VMTV Go website has stopped loading on my laptop. Been working fine for years then other night very sluggy then stopped. Using google chrome and windows 11 as I have been for years with it. 

Any ideas

When I type in my password which is 100% the little load symbol spins then just stops I've had 2 open incognito mode to even get this far

 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

2 weeks ago

Hi @MarkH28 

Have you tries using a different browser, such as Edge?

Make sure that Chrome is up to date - Click on the three vertical dots in the top right hand corner of Chrome, then click on Help > then About Google Chrome. This will check the Chrome version and install any update that may be due.  You will then be advised to relaunch Chrome.  I've just updated mine whilst typing this to Version 129.0.6668.71 (Official Build) (64-bit)

Then try TVGo again.  If you still have problems then delete Chrome browsing data in case it's become corrupt.

If it still sin't working then uninstall the Virgin TVGo app, and try the TVGo website url again

https://virgintvgo.virginmedia.com/en.html

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Steven_L
Forum Team
Forum Team

2 weeks ago

Hello MarkH28,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with TV go at the moment. Have you been able to login using the help provided by newapollo or do you need further assistance?

Kind Regards,

Steven_L

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