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VGC-4277600256:4277600256 error

LEEEVANS69
Dialled in

I can watch videos fine but anything live,  not a chance.
deleted...reinstalled, cleared all  app data, followed all guides on previous issues with this on here.

Screenshot 2024-06-25 072010.png

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @LEEEVANS69 

That's normally an error with Sky Sports due to using a VPN (even VPN browser extensions that you may not know are active) or having snipping tool/screen capture programs, or in some cases chat windows, teams etc that can take screenshots/videos open.

When you removed the app data did you   also remove the hidden files and folders the desktop app uses?

- Uninstall the Sky Sports Player app

- Type 'run' in the search bar and open the 'Run' app

- Type in '%AppData%' and click 'OK'

- Delete the 'Sky Sports' folders

- Click back on 'AppData' and go into the 'LocalLow' folder

- Click on the 'Cisco' folder, then the 'VideoGuard' folder

- Delete the 'SKY_GB-SKY_SKYSPORTS' folder

- Restart you computer

- Download the Sky Sports Player app again

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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See where this Helpful Answer was posted

8 REPLIES 8

Nathan_B
Forum Team
Forum Team

Hi there @LEEEVANS69 👋 Welcome back to our forum and thanks for your post.

Sorry to see you're having this error when watching anything live. So we can support can you please confirm what app or device you're trying to use?

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


LEEEVANS69
Dialled in

Desktop windows 11, been using it fine, all of a sudden it won't work live sports

newapollo
Very Insightful Person
Very Insightful Person

Hi @LEEEVANS69 

That's normally an error with Sky Sports due to using a VPN (even VPN browser extensions that you may not know are active) or having snipping tool/screen capture programs, or in some cases chat windows, teams etc that can take screenshots/videos open.

When you removed the app data did you   also remove the hidden files and folders the desktop app uses?

- Uninstall the Sky Sports Player app

- Type 'run' in the search bar and open the 'Run' app

- Type in '%AppData%' and click 'OK'

- Delete the 'Sky Sports' folders

- Click back on 'AppData' and go into the 'LocalLow' folder

- Click on the 'Cisco' folder, then the 'VideoGuard' folder

- Delete the 'SKY_GB-SKY_SKYSPORTS' folder

- Restart you computer

- Download the Sky Sports Player app again

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks done all that still not working 

Hi LEEEVANS69,

Can you please confirm that you're not using a VPN?

Alex_Rm

LEEEVANS69
Dialled in

Yes, no vpn

LEEEVANS69
Dialled in

Put the PC back to new, all works fine. No idea what was stopping it

newapollo
Very Insightful Person
Very Insightful Person

Phew !!!

Thanks for updating the thread @LEEEVANS69 

If you do ever find out what it actually was that prevented you accessing the live sports please let us know as may help others.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali