VGC-4277600256:4277600256 error

[LEEEVANS69]

I can watch videos fine but anything live,  not a chance.
deleted...reinstalled, cleared all  app data, followed all guides on previous issues with this on here.

[Nathan_B]

Hi there @LEEEVANS69 👋 Welcome back to our forum and thanks for your post.

Sorry to see you're having this error when watching anything live. So we can support can you please confirm what app or device you're trying to use?

Regards

Nathan

[LEEEVANS69]

Desktop windows 11, been using it fine, all of a sudden it won't work live sports

[newapollo · Accepted solution]

Hi @LEEEVANS69 

That's normally an error with Sky Sports due to using a VPN (even VPN browser extensions that you may not know are active) or having snipping tool/screen capture programs, or in some cases chat windows, teams etc that can take screenshots/videos open.

When you removed the app data did you   also remove the hidden files and folders the desktop app uses?

- Uninstall the Sky Sports Player app

- Type 'run' in the search bar and open the 'Run' app

- Type in '%AppData%' and click 'OK'

- Delete the 'Sky Sports' folders

- Click back on 'AppData' and go into the 'LocalLow' folder

- Click on the 'Cisco' folder, then the 'VideoGuard' folder

- Delete the 'SKY_GB-SKY_SKYSPORTS' folder

- Restart you computer

- Download the Sky Sports Player app again

[LEEEVANS69]

Thanks done all that still not working 

[Alex_RM]

Hi LEEEVANS69,

Can you please confirm that you're not using a VPN?

Alex_Rm

[LEEEVANS69]

Yes, no vpn

[LEEEVANS69]

Put the PC back to new, all works fine. No idea what was stopping it

[newapollo]

Phew !!!

Thanks for updating the thread @LEEEVANS69 

If you do ever find out what it actually was that prevented you accessing the live sports please let us know as may help others.

[pezzersared]

Have the same problem.  Been working fine until last two days. VPN is off and have installed, cleared cookies and folders and actioned the LOCALLOW and AppData deletion solutions.  Still the same..