Forum Discussion

LEEEVANS69's avatar
LEEEVANS69
Dialled in
8 months ago
Solved

VGC-4277600256:4277600256 error

I can watch videos fine but anything live,  not a chance.
deleted...reinstalled, cleared all  app data, followed all guides on previous issues with this on here.

  • newapollo's avatar
    newapollo
    8 months ago

    Hi LEEEVANS69 

    That's normally an error with Sky Sports due to using a VPN (even VPN browser extensions that you may not know are active) or having snipping tool/screen capture programs, or in some cases chat windows, teams etc that can take screenshots/videos open.

    When you removed the app data did you   also remove the hidden files and folders the desktop app uses?

    - Uninstall the Sky Sports Player app

    - Type 'run' in the search bar and open the 'Run' app

    - Type in '%AppData%' and click 'OK'

    - Delete the 'Sky Sports' folders

    - Click back on 'AppData' and go into the 'LocalLow' folder

    - Click on the 'Cisco' folder, then the 'VideoGuard' folder

    - Delete the 'SKY_GB-SKY_SKYSPORTS' folder

    - Restart you computer

    - Download the Sky Sports Player app again

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    8 months ago

    Hi there LEEEVANS69 👋 Welcome back to our forum and thanks for your post.

    Sorry to see you're having this error when watching anything live. So we can support can you please confirm what app or device you're trying to use?

    Regards

    Nathan

  • LEEEVANS69's avatar
    LEEEVANS69
    Dialled in
    8 months ago

    Desktop windows 11, been using it fine, all of a sudden it won't work live sports

  • newapollo's avatar
    newapollo
    Very Insightful Person
    8 months ago

    Hi LEEEVANS69 

    That's normally an error with Sky Sports due to using a VPN (even VPN browser extensions that you may not know are active) or having snipping tool/screen capture programs, or in some cases chat windows, teams etc that can take screenshots/videos open.

    When you removed the app data did you   also remove the hidden files and folders the desktop app uses?

    - Uninstall the Sky Sports Player app

    - Type 'run' in the search bar and open the 'Run' app

    - Type in '%AppData%' and click 'OK'

    - Delete the 'Sky Sports' folders

    - Click back on 'AppData' and go into the 'LocalLow' folder

    - Click on the 'Cisco' folder, then the 'VideoGuard' folder

    - Delete the 'SKY_GB-SKY_SKYSPORTS' folder

    - Restart you computer

    - Download the Sky Sports Player app again

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        8 months ago

        Hi LEEEVANS69,

        Can you please confirm that you're not using a VPN?

        Alex_Rm

  • LEEEVANS69's avatar
    LEEEVANS69
    Dialled in
    8 months ago

    Put the PC back to new, all works fine. No idea what was stopping it

    • newapollo's avatar
      newapollo
      Very Insightful Person
      8 months ago

      Phew !!!

      Thanks for updating the thread LEEEVANS69 

      If you do ever find out what it actually was that prevented you accessing the live sports please let us know as may help others.

  • pezzersared's avatar
    pezzersared
    Tuning in
    7 months ago

    Have the same problem.  Been working fine until last two days. VPN is off and have installed, cleared cookies and folders and actioned the LOCALLOW and AppData deletion solutions.  Still the same.. 

    • LEEEVANS69's avatar
      LEEEVANS69
      Dialled in
      7 months ago

      As above I reinstalled windows to cure mine. If you have a system restore date saved, try that first 

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      7 months ago

      Hi pezzersared sorry to hear of the concerns you've raised.

      If you could kindly try LEEEVANS69's tips to get this resolved, please do this and kindly let us know if you're having anymore issues. 

      Many thanks

  • Jonesey's avatar
    Jonesey
    Dialled in
    4 months ago

    Exactly the same problem here. Tried all of the above suggestions, including those Lee Evans but still getting the same error code. 

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team
      4 months ago

      Hey Jonesey Thanks for reaching out to us on the Virgin Media forums. 👋🏽

      I'm sorry to see this happen.
      Can you confirm what it is you are trying to do and on what device you are using?

      Let us know and we can take this further.

      Kind regards.

  • Jonesey's avatar
    Jonesey
    Dialled in
    4 months ago

    Hi and thanks for getting back to me

    One of the suggestions mentioned above was to restore Windows from an earlier Restore Point.

    This I did but when it got to restoring the registry, it took about 25 minutes before I got a message telling me that it was unable to restore the registry. It then rebooted and took me to my desktop

    After which I was able to watch Live Sport again

    So maybe a simple reboot might have solved the original program, but all is good now

    • Carley_S's avatar
      Carley_S
      Forum Team
      4 months ago

      Great to hear that this is resolved for you Jonesey and for letting us know what happened and what you did to fix it. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.

    • LEEEVANS69's avatar
      LEEEVANS69
      Dialled in
      4 months ago

      Nice a reboot worked for you, wish mine was that easy haha