Forum Discussion

LEEEVANS69's avatar
LEEEVANS69
Dialled in
8 months ago
Solved

VGC-4277600256:4277600256 error

I can watch videos fine but anything live,  not a chance. deleted...reinstalled, cleared all  app data, followed all guides on previous issues with this on here.
  • newapollo's avatar
    newapollo
    8 months ago

    Hi LEEEVANS69 

    That's normally an error with Sky Sports due to using a VPN (even VPN browser extensions that you may not know are active) or having snipping tool/screen capture programs, or in some cases chat windows, teams etc that can take screenshots/videos open.

    When you removed the app data did you   also remove the hidden files and folders the desktop app uses?

    - Uninstall the Sky Sports Player app

    - Type 'run' in the search bar and open the 'Run' app

    - Type in '%AppData%' and click 'OK'

    - Delete the 'Sky Sports' folders

    - Click back on 'AppData' and go into the 'LocalLow' folder

    - Click on the 'Cisco' folder, then the 'VideoGuard' folder

    - Delete the 'SKY_GB-SKY_SKYSPORTS' folder

    - Restart you computer

    - Download the Sky Sports Player app again

Jonesey's avatar
Jonesey
Dialled in
4 months ago

Exactly the same problem here. Tried all of the above suggestions, including those Lee Evans but still getting the same error code. 

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    4 months ago

    Hey Jonesey Thanks for reaching out to us on the Virgin Media forums. 👋🏽

    I'm sorry to see this happen.
    Can you confirm what it is you are trying to do and on what device you are using?

    Let us know and we can take this further.

    Kind regards.