Tvgo app wont play recordings

[Nellyedmond]

For the last couple of months the TV Go app has not played recordings.

It did use to, I'm not aware of any changes to my home set up or mobile since it last worked.

I can control the TV, set recordings, delete recordings, but it when i try play a recording  it loops for about 10 seconds then says I'm not on the same network. 

I've searched the forums, seen lots of people with similar issues over last year or two, bit never spotted a resolution. 

[Paul_DN]

Hi Nellyedmond,

Thank you for reaching back out, as you have advised it works on live TV, what is it you are recording and what error exactly do you get?

When trying are you on the WiFi and not Mobile Data.

Have you tried rebooting your Router, unplug from the power, lease 2 to 3 minutes then plug in, make sure your TV box isn't in standby.

Regards

Paul.

[ratandalez]

I'm definitely on the latest versions.