Tv go device reset

[agbroon]

Hello,

I require help resetting my device limit as I'm using a device that's currently registered and it's asking me to re-register it but it appears the limit has been reached. I've only used the same 2 devices so not sure why its asking to register again.

Thanks.

[Zach_R]

Hi @agbroon,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear you're having some trouble with a device that's already listed as registered. Can you just check and confirm that you're definitely not accessing it from a VPN and that you're also not clearing your cache and cookies each time?

Thanks,
 

[agbroon]

Yeah I'm not accessing by VPN and also not clearing cache and cookies, also on the app I accidentally closed it and when reopening the app it asked me to register the device again. Is it bugged of some kind?

Thanks,

[Kain_W]

Thanks for getting back to us agbroon. 

Can we ask what devices are experiencing this issue?
Let us know,