Forum Discussion

agbroon's avatar
agbroon
Joining in
2 years ago

Tv go device reset

Hello,

I require help resetting my device limit as I'm using a device that's currently registered and it's asking me to re-register it but it appears the limit has been reached. I've only used the same 2 devices so not sure why its asking to register again.

Thanks.

  • Zach_R's avatar
    Zach_R
    Icon for Forum Team rankForum Team
    2 years ago

    Hi agbroon,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm very sorry to hear you're having some trouble with a device that's already listed as registered. Can you just check and confirm that you're definitely not accessing it from a VPN and that you're also not clearing your cache and cookies each time?

    Thanks,
     

  • agbroon's avatar
    agbroon
    Joining in
    2 years ago

    Yeah I'm not accessing by VPN and also not clearing cache and cookies, also on the app I accidentally closed it and when reopening the app it asked me to register the device again. Is it bugged of some kind?

    Thanks,

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Thanks for getting back to us agbroon. 

      Can we ask what devices are experiencing this issue?
      Let us know,