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agbroon's avatar
agbroon
Joining in
2 years ago

Tv go device reset

Hello,

I require help resetting my device limit as I'm using a device that's currently registered and it's asking me to re-register it but it appears the limit has been reached. I've only used the same 2 devices so not sure why its asking to register again.

Thanks.

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  • Zach_R's avatar
    Zach_R
    Icon for Forum Team rankForum Team
    2 years ago
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    Hi agbroon,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm very sorry to hear you're having some trouble with a device that's already listed as registered. Can you just check and confirm that you're definitely not accessing it from a VPN and that you're also not clearing your cache and cookies each time?

    Thanks,
     

  • agbroon's avatar
    agbroon
    Joining in
    2 years ago
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    Yeah I'm not accessing by VPN and also not clearing cache and cookies, also on the app I accidentally closed it and when reopening the app it asked me to register the device again. Is it bugged of some kind?

    Thanks,

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago
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      Thanks for getting back to us agbroon. 

      Can we ask what devices are experiencing this issue?
      Let us know,

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Hello,

I require help resetting my device limit as I'm using a device that's currently registered and it's asking me to re-register it but it appears the limit has been reached. I've only used the same 2 devices so not sure why its asking to register again.

Thanks.

","body@stringLength":"284","rawBody":"

Hello,

I require help resetting my device limit as I'm using a device that's currently registered and it's asking me to re-register it but it appears the limit has been reached. I've only used the same 2 devices so not sure why its asking to register again.

Thanks.

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Tv go device reset","moderationData":{"__ref":"ModerationData:moderation_data:5462662"},"body":"

Hi agbroon,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear you're having some trouble with a device that's already listed as registered. Can you just check and confirm that you're definitely not accessing it from a VPN and that you're also not clearing your cache and cookies each time?

Thanks,
 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-12-31T12:51:00.175Z","lastPublishTime":"2023-12-31T12:51:00.175Z","metrics":{"__typename":"MessageMetrics","views":495},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:tv/community:virginboard:TVA/message:5462374/message:5462662","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"591","rawBody":"

Hi ,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear you're having some trouble with a device that's already listed as registered. Can you just check and confirm that you're definitely not accessing it from a VPN and that you're also not clearing your cache and cookies each time?

Thanks,
 

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Yeah I'm not accessing by VPN and also not clearing cache and cookies, also on the app I accidentally closed it and when reopening the app it asked me to register the device again. Is it bugged of some kind?

Thanks,

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Yeah I'm not accessing by VPN and also not clearing cache and cookies, also on the app I accidentally closed it and when reopening the app it asked me to register the device again. Is it bugged of some kind?

Thanks,

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Thanks for getting back to us agbroon. 

\n

Can we ask what devices are experiencing this issue?
Let us know,

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"115","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-14T15:05:49.549Z","lastPublishTime":"2024-01-14T15:05:49.549Z","metrics":{"__typename":"MessageMetrics","views":382},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:tv/community:virginboard:TVA/message:5462374/message:5468733","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"129","rawBody":"

Thanks for getting back to us agbroon. 

\n

Can we ask what devices are experiencing this issue?
Let us know,

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