cannot watch anything with parental controls
i have reset pin to default on Virgin TV Go still wont accept it. any ideas, keeps going to pin temporarily locked?
Hi bingbongjo
For confirmation which default pin are trying to use on the TVGo app?
The default pin on all VM TV boxes is 1234. The default pin on the TVGO app is 0000
Hi bingbongjo
For confirmation which default pin are trying to use on the TVGo app?
The default pin on all VM TV boxes is 1234. The default pin on the TVGO app is 0000
thank you so much, message said defaulted to 1234. 0000 works!
Hello bingobongjo
Thanks for taking the time to raise your TV Go pin query via the forums, we appreciate you taking the time and welcome to the forums.
Have you been able to try both of the PIN's provided by newapollo? If so, did this resolve the issue for you?
Let us know.
Rob
yes thank you
Hey bingbongjo,
Great to hear you have been able to to figure this out, if you do have anything further that we can help with at all please do let us know.
Joe
This is so dumb! If it's a known fault why don't they update the information!
Hey freshflyingfish Thanks for reaching out to us on the VM forums. 👋🏼
This is not a fault, it is the adjustment of the TV pin which is defaulted.
This is not an error on the TV box itself.
Kind regards,
Ilyas.
Hi. The fault is in the communication. The driections and user guides say that the default pin is 1234. The clarification mad by Lucy above should be embedded in the documentation and user guides. Instead Virgin lets their customers waste hours looking for solutions in a big mess of 'community forums'. It is an abdication of care for customer experience.
