TV go not picture but I get sound on windows PC

[StevenDuckworth]

Hi,

I get the following error message on TV GO 

Any ideas , I have tried uninstall and re-install and deleting devices still no good

[Kath_P]

Hi StevenDuckworth, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with playing content via TV Go on your Windows PC. Is this happening when attempting to play anything or just certain programmes/channels?

Do you get the same issue when using another browser or device?

Pop back and let us know so we can help further. 

Thanks, 

[Client62]

We are crystal ball gazing here ...

To send sound to the TV via an HDMI cable I have to set the Sound >> Playback device to be the HDMI audio device of the graphics adaptor in the laptop / PC control panel.

The lack of video ... exactly how is the computer connected to the TV - i.e. is it via an in built HDMI socket or is it via some kind of external USB to HDMI adaptor ( that perhaps lacks HDCP video encryption ) ?