Showing results for 
Search instead for 
Did you mean: 

TV GO. Cant login.

Joining in

In Windows browser go to TV Go. It displays a prompt for sign in.  I click the red button, the screen gets replaced with the Virgin media splash back, pauses for a few seconds then returns back to main screen and the prompt for password. Remains in this loop.


Forum Team
Forum Team

Hi there @Jim1961 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you've been having issues with logging into TV Go in the windows browser. This certainly is a strange one, just to confirm is this the same after clearing cookies and cache?

Let us know



The do's and don'ts. Keep the community welcoming for all. Follow the house rules

Hi Nathan.

yep. In fact moved to a second computer as well. Same problem.  Simply click on login, get virgin flash screen, then get login prompt again. Stuck in loop.



Hi @Jim1961,

Thank you for checking and confirming. Are you having any issues if you use the app version?

If using the app version isn't possible, can you try accessing it if you use incognito mode on your choice of browser?


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!