Forum Discussion

Lee-AnnL's avatar
Lee-AnnL
Joining in
3 years ago

TV Control app won’t let me sign in

Hi, I have been trying for days to get logged into the tv control app. The error I get is “Your email or password was incorrect. Please try again or go back to change your email”  I am using the c...
TV Control app
Ilyas_Y's avatar
Ilyas_Y
Forum Team (Retired)
2 years ago

Hey davidlapham, thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the TV control.
May I ask if you've been able to try another device?
Is your device up to date with the firmware and is the app the most recent one?
What device are you using?

Let us know.

Kind regards,
Ilyas.

davidlapham's avatar
davidlapham
Tuning in
2 years ago

@Ilyas_Y Thank you for your reply............

My original device was an Xperia5 111 (worked perfectly)

My new device is an Xperia 10 V (cannot complete login)

I have gone back to my original device & that now will not complete login.

Both devices are running Android 13 & all security updated installed.

I have cleared Cache & Storage (no change)

I have uninstalled / reinstalled (no change)

I have changed my password, as suggested (no change) All other VM APPs login perfectly.

I have changed my login email address, as suggested (no change) All other VM APPs login perfectly.

I have read elsewhere on this forum Engineers have been notified & are looking into a fault with the APP?

I look forward to a functioning APP in the near future.

Dave

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi davidlapham, thank you for your response.

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • davidlapham's avatar
      davidlapham
      Tuning in
      2 years ago

      My issue has today been resolved.

      Thank you to all involved

      Dave

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        2 years ago

        Thanks for your cooperation over PM davidlapham,

        I'm glad we were able to get this sorted for you.

        Do pop back up if you require any further assistance.

        Take care,

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi davidlapham,

    Dan is currently out of office so I've assigned this to myself to gain a further update.

    I've dropped you a PM to discuss further.

    Regards,