TV Control app won’t let me sign in
Hi, I have been trying for days to get logged into the tv control app. The error I get is “Your email or password was incorrect. Please try again or go back to change your email” I am using the c...
Forum Discussion
Interesting thread.
I've just installed on a new device & TV Control will not log me on.I get a message saying "Sign In Error" & Login Error" with the options to "Return to Sign In " or "Exit".
I have tried reinstalling the APP with no change. I then changed my email address followed by a new password. None of these steps has given a different result.
All other VM apps have singed in OK with the new details.
My assumption is an APP error which needs fixing.
Hey davidlapham, thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
I'm sorry to hear about the issues with the TV control.
May I ask if you've been able to try another device?
Is your device up to date with the firmware and is the app the most recent one?
What device are you using?
Let us know.
Kind regards,
Ilyas.
@Ilyas_Y Thank you for your reply............
My original device was an Xperia5 111 (worked perfectly)
My new device is an Xperia 10 V (cannot complete login)
I have gone back to my original device & that now will not complete login.
Both devices are running Android 13 & all security updated installed.
I have cleared Cache & Storage (no change)
I have uninstalled / reinstalled (no change)
I have changed my password, as suggested (no change) All other VM APPs login perfectly.
I have changed my login email address, as suggested (no change) All other VM APPs login perfectly.
I have read elsewhere on this forum Engineers have been notified & are looking into a fault with the APP?
I look forward to a functioning APP in the near future.
Dave
- Daniel_Et
Forum Team
Hi davidlapham, thank you for your response.
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
DanielMy issue has today been resolved.
Thank you to all involved
Dave
Hi davidlapham,
Dan is currently out of office so I've assigned this to myself to gain a further update.
I've dropped you a PM to discuss further.
Regards,
