TNT Sport Stuttering using Windows 10 laptop

[bigarch39]

There appears to be a problem watching TNT Sports channels on my Windows 10 laptop (using Edge as a browser). The picture is always stuttering or going to slow motion. It makes it unwatchable. All other channels are fine. And any other video sites are fine too. This has been happening for a few months now. 

[Adri_G]

Hi, bigarch39.
Thanks for taking the time to make a post on our help forums and for joining the VM community, a warm welcome on board! 🙂

We're sorry to hear there's an issue with the quality of picture on TNT Sports channels when watching those on our TV Go App via your laptop, we'd be eager to see how we can help out.

As you said you're using Edge currently, could we ask if you've tested this on another browser or device, just to rule this out?
Also, have you noticed this same issue when watching via the TV box?

Let us know a bit more and we're eager to help you.

[bigarch39]

Hi Adri,

I've tried Chrome but this has the same issue. There's no problem with the TV channel broadcast.

Thanks

[Reece_MH]

Thanks for confirming this, bigarch39. 

Do you see any error codes when viewing this content? Have you been experiencing any issues with your Broadband overall, for example on different streaming applications, or in general?

Thanks,

[bigarch39]

Hi no other issues. Thanks

[bigarch39]

And no error codes...

[bigarch39]

Any help from Virgin Media with this problem? Looks to me like a TNT Sports specific issue and I'm not the only person having an issue. 

[Daniel_Et]

Hi @bigarch39, thank you for your response. 

Is it possible to connect an ethernet cable to your laptop? If so, does that make any difference to what you're experiencing?

Regards,
Daniel

[bigarch39]

No it doesn't make any difference with an ethernet cable.

[David_Bn]

Thanks for coming back to us @bigarch39.

Can you confirm if watching TNT content on other devices is possible?

Does your laptop or browsers on the laptop require any updates at all?

Thanks,

David_Bn