Forum Discussion

003294's avatar
003294
Joining in
8 months ago
Solved

Windows 7 Laptop wont connect to Hub 5

Hi all I have had issues with the internet for the past month when it keeps intermittently dropping out randomly on various devices in the house.

VM decided to upgrade me from Hub 3 to HUB 5 and change a bit of the mains cabling coming in but now my windows 7 laptop won't even find the wifi network even though I'm sitting in the same room as the HUB 5. 

Still getting alot of T4 and T3 errors on the network log. 

All other device work fine. Help appreciated

 

  • goslow's avatar
    goslow
    8 months ago

    A wireless repeater would not need to be on the same electrical circuit. You use it in between the VM hub and the device location. It relays the wireless signal received from the hub to give greater coverage. It may (possibly) give greater compatibility with older devices than the Hub 5 does.

    The Hub 5 uses wireless AX standard but (the last time I saw any screenshots of the Hub 5 interface) there were no means to turn off the AX standard and use older standards only. This causes problems for older devices as mentioned above.

    If you have had problems with a Hub 3 too, and on other devices and are getting network log errors, then you may have a connection problem and none of the above may be relevant to your actual problem or the two problems may be interlinked.

    You seem to be describing two (different?) problems: a wireless connectivity issue in your home/connectivity for an older device plus a problem with your broadband dropping out.

    Are you tracking you connection with a BQM?

    https://www.thinkbroadband.com/broadband/monitoring/quality

    If you post up your hub stat's (downstream, upstream, network logs) someone on here may offer to check them for you.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    8 months ago

    go back to hub 3 or get a better router with 1Gb ports put hub in modem mode

    • 003294's avatar
      003294
      Joining in
      8 months ago

      Thanks for this, but the hub 3 caused me a lot of issues for everyone, internet kept randomly dropping out.

  • goslow's avatar
    goslow
    Alessandro Volta
    8 months ago

    Some have solved the issue by buying a modern USB wireless adapter and disabling the onboard wireless adapter.

    Alternatively, some have connected a modern wireless extender device to the Hub 5 and connected the laptop just to the extender (which has greater flexibility/compatibility in its settings than the Hub 5)

    You might still struggle to get either option working though as you are using a long-obsolete operating system.

    • 003294's avatar
      003294
      Joining in
      8 months ago

      Extender won't work as my room is not on the same electric ring circuit, the USB adaptor I tried and it barely made a difference. Issue I have with the HUB 5 is that it does not even find the network with laptop. Hub 3 with my laptop I was able to find and connect to the network but the connection kept dropping off randomly 

  • goslow's avatar
    goslow
    Alessandro Volta
    8 months ago

    A wireless repeater would not need to be on the same electrical circuit. You use it in between the VM hub and the device location. It relays the wireless signal received from the hub to give greater coverage. It may (possibly) give greater compatibility with older devices than the Hub 5 does.

    The Hub 5 uses wireless AX standard but (the last time I saw any screenshots of the Hub 5 interface) there were no means to turn off the AX standard and use older standards only. This causes problems for older devices as mentioned above.

    If you have had problems with a Hub 3 too, and on other devices and are getting network log errors, then you may have a connection problem and none of the above may be relevant to your actual problem or the two problems may be interlinked.

    You seem to be describing two (different?) problems: a wireless connectivity issue in your home/connectivity for an older device plus a problem with your broadband dropping out.

    Are you tracking you connection with a BQM?

    https://www.thinkbroadband.com/broadband/monitoring/quality

    If you post up your hub stat's (downstream, upstream, network logs) someone on here may offer to check them for you.

    • 003294's avatar
      003294
      Joining in
      8 months ago

      Thank you for the reply

      Wireless repeater - Pointless, doesn't even find the network with this laptop sitting next to the HUB 5
      Homeplug - Will not work in the attic room - Not on same ring circuit, works in other rooms on ground floor
      Tracking connection - Done that now so thank will report in a few days time
      Broadband dropping out - Issue has resolved itself for all the other devices since the Hub 5 upgrade but it's early days still. 
      Network log attached

  • Client62's avatar
    Client62
    Alessandro Volta
    8 months ago

    Cut to the chase with the Win 7 laptop - buy a dual band USB Wi-Fi adaptor and you will be connected to the Hub 5.

    • 003294's avatar
      003294
      Joining in
      8 months ago

      I did, it made no difference. It does not find the Wifi network 

  • Client62's avatar
    Client62
    Alessandro Volta
    8 months ago

    That suggests the Win 7 laptop was still using its internal Wi-Fi adaptor.

    I disable the internal Wi-Fi adaptor of my HP Workstation when I require an external USB Wi-Fi adaptor to be used.

  • RJ7's avatar
    RJ7
    Joining in
    8 months ago

    I have had almost identical issues.

    Hub3 connection became very spotty about 2-3 weeks ago, apparent to both PCs and phones.  Then maybe a week ago my Win7 laptop could no longer see the access point at all.  I called VM, and briefly while the engineer was on the phone to me, the access point re-appeared to my laptop.   The engineer agreed to send me a Hub5.

    Installed the Hub5 today.  Mobiles can see the new access point and connect fine.  But my Win7 laptop cannot see the new access point at all...like it wasn't even there.   However the Win7 laptop can see the other WiFi router in the house (not a VM one) which is connected downstream of the VM one, and gets internet via that.

    My guess is that VM have updated their router software and either deliberately or accidentally removed support for Win7 wireless connections.  Find an older access point was my solution.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    8 months ago

    really no one should be using windows 7 when it EOL