Sorry can’t play at the moment 1102

[guiness56]

Hello, currently trying to use Virgin on the go but nothing plays, I just get a message saying sorry we can’t play this at the moment 1102.

Any ideas on how to fix this please

[John_GS]

Hi @guiness56 

Thanks for posting and welcome to the community.

Sorry to hear of the TV Go issue.

Have you got any VPN's in use on the device? Either via a VPN app or a security app? If so, can you remove this for us and try again.

If not, have you tried a different device to see if this replicates the same error?