Sky sports log in failing

[led1980]

When I try on the app or website I get this error message

Access Denied

You don't have permission to access "http://accounts.id.bskyb.com/sign-in/error?" on this server.

Reference #18.657dd58.1725720691.b630508

https://errors.edgesuite.net/18.657dd58.1725720691.b630508

I've cleared cache, tried the app and a browser, a phone and a laptop. What's going wrong and how do i fix it?

[newapollo]

Hi @led1980 

If you are a new VM customer it can take 24/48 hours for the Sky Sports database to be updated with your details.

Can you access My Virgin Media? Sky Sports uses the same log in details.

On a PC or laptop you need to go to https://www.skysports.com/  and then click on the "Watch Sky Sports" icon, or use the direct url https://www.skysports.com/watch 

Select one of the programs/channels under "on Now" that is currently live, for example Premier League Years 2019-2020 as shown in the first screenshot below.

You’ll be prompted to sign in (click on the Sign in with Virgin TV UK icon) and the next screen will ask you install the Desktop player which is a windows app so  you can watch content on the Sky Sports website. ( If you've already installed the desktop player then just click on the radio box next to "I have already installed the Desktop player".) The app will download and a screen will open so you can watch the program via your laptop browser.

Have you tried using the Sky Sports app on a mobile or tablet?  If so did that work?.

Are you signing in by clicking on the Virgin TV UK icon and entering your My Virgin Media details?