Sky sports app

[Jenniferpaton]

I am unable to login to the skysports app or website on any device. I'm met with sorry an unknown error has occured all the time. Tried changing the password but that doesn't work. I've removed all the registered devices to try to start from scratch but nope!! Help!

 

[Daniel_Et]

Hi @Jenniferpaton, thank you for your post.

We're sorry to hear about the problem you're having 😔

What advice is being offered when clicking on the "Need help?" link?

Advice on how to use the Sky Sports app, including what to do if it's not working, can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Jenniferpaton]

 i was able to log in previously but there must of been an update to the app so I was logged out and have never been able to log back in

[Vikki_M]

Hi Jenniferpaton

We're very sorry to hear you're having some issues with the Sky Sports app. 

Do you have any VPN's on your device at all?

Could you also try another device and/or browser such as Edge or Incognito/Private browsing if you haven't done so already.

Please also try clearing any cache and cookies.

Please pop back to us when you can. 

[Jenniferpaton]

No VPN running. Tried logging in on several different devices. Uninstalled the app, cleared the data, cache, you name it I've done it!!

[David_Bn]

Thanks for coming back to us @Jenniferpaton.

Can you please try clearing the cache on your browser this morning and giving it another try for us?

We are aware that a small number of customers have been reporting this issue to us.

Thanks,

David_Bn