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Sky Sports App returns an "unexpected error" when trying to log in

On our wavelength


I run a Windows 10 PC and when I try to log into the Sky Sports app via the Virgin Media log in I simply get an "unexpected error" banner

Can you help please


Accepted Solutions

On our wavelength

Thanks John 

Much appreciated

See where this Helpful Answer was posted


Forum Team
Forum Team

Hi @Wackyracer500 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're getting this error. 

Have you tried an alternative browser or cleared cookies/cache?

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Hi Ayisha

Yes tried both Edge and Google Chrome and cleared the cache

Hi @Wackyracer500

Thank you for confirming. Are you having any issues accessing the My Virgin Media account at all?


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!

On our wavelength

Hi Zach

New  computer and did have an issue with blocked mail but all resolved with the support team

No issue in logging in to my VM account currently

Will look at the FAQ's as per your link but have browsed them before posting and nothing really to help me

Any help would be appreciated


Thanks for coming back to us Wackyracer500,

You don't have a VPN that could be blocking your access at all do you? 

Kind regards Jodi. 


Hi Judy

No I do not use a VPN

I have tried uninstalling and reinstalling the Sky Sports app but without success



Hi @Wackyracer500 

Thanks for coming back to the thread and confirming.

Have you or can you try the browser and use Incognito mode?

Also, are you able to duplicate this on any other devices?

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Hi John

I'll give this a try and report back

Many thanks

Hi John


Now tried Incognito mode in Google and InPrivate mode in Edge


Google returns the "An unexpected error has occurred" banner

Edge returns Error code FSB50 - your login request was unsuccessful Please try again - using Edge I receive this message as soon as I input the VM sign in email

I will try later with myiPad but not hopeful

Any help appreciated