Forum Discussion

Wackyracer500's avatar
Wackyracer500
On our wavelength
2 years ago
Solved

Sky Sports App returns an "unexpected error" when trying to log in

Hi I run a Windows 10 PC and when I try to log into the Sky Sports app via the Virgin Media log in I simply get an "unexpected error" banner Can you help please
  • Wackyracer500's avatar
    Wackyracer500
    2 years ago

    Thanks John 

    Much appreciated

Wackyracer500's avatar
Wackyracer500
On our wavelength
2 years ago

Hi Zach

New  computer and did have an issue with blocked mail but all resolved with the support team

No issue in logging in to my VM account currently

Will look at the FAQ's as per your link but have browsed them before posting and nothing really to help me

Any help would be appreciated

 

  • Jodi_S's avatar
    Jodi_S
    Forum Team
    2 years ago

    Thanks for coming back to us Wackyracer500,

    You don't have a VPN that could be blocking your access at all do you? 

    Kind regards Jodi. 

     

    • Wackyracer500's avatar
      Wackyracer500
      On our wavelength
      2 years ago

      Hi Judy

      No I do not use a VPN

      I have tried uninstalling and reinstalling the Sky Sports app but without success

      Regards

      Phil

      • John_GS's avatar
        John_GS
        Forum Team
        2 years ago

        Hi Wackyracer500 

        Thanks for coming back to the thread and confirming.

        Have you or can you try the browser and use Incognito mode?

        Also, are you able to duplicate this on any other devices?

        Best wishes.