Maximum Devices Reached

[Big5izz]

Hello, I have received a message today stating that I have reached the maximum number of devices that can be registered on my account and unable to replace any until 01/06/24.

I have 2 PCs, phone and tablet. I have tried all browers, cleared the cache and tried the app.

Everyday one PC states it needs registered.

Can you please reset my devices so I can then register them again especially as 01/06/24 is 4 weeks away.

Thanks

[newapollo]

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@Big5izz wrote:

Hello, I have received a message today stating that I have reached the maximum number of devices that can be registered on my account and unable to replace any until 01/06/24.

I have 2 PCs, phone and tablet. I have tried all browers, cleared the cache and tried the app.

Everyday one PC states it needs registered.

Can you please reset my devices so I can then register them again especially as 01/06/24 is 4 weeks away.

Thanks

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Hi Big5izz 

You shouldn't be clearing the cache as per /how-to-use-virgin-tv-go-app 

To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.

Note: If you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go. Using a different browser, clearing cookies or using incognito mode will be seen as a different device.

[Ashleigh_C]

Hi there @Big5izz 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your devices and a big thank you to newapollo for their advise so far. I'm going to pop you a private message so we can take a closer look and see what we can arrange. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.