Error Not available Sorry - we can't play this at the moment 4001

[Morte]

As of this morning I suddenly have started to recieve the above error message when ever I try to play recorded content or via live from my 360 box . I have re booted the box twice and have removed and re installed the app but to no avail. I have also checked that I am on the same WIFI connection. I am using a Lenovo tablet using Android 11. All other streaming apps I have work fine including Disney+ and iPlayer 

[Martin_N]

Hi Morte, 

Thank you for your post. We're sorry to hear about the issue with your Tv box. 

To confirm, is your box on a Wired or Wireless connection?

^Martin

[Morte]

Wired it's also.set.up as fast connect

[Alex_RM]

Thanks, can you confirm if you have the issue another device? Are you able to test if you've not tried?

Alex_Rm

[Morte]

Loaded the app on my iPhone Same error

[Morte]

Hi I was wondering if there was any way to speed up the process. The app stopped working Monday and it's now Wednesday and not really received an actual help from Virgin. The box must be connected to the tablet because I can see the TV guide and various programme adds Just cannot play recordings or view any programs live.

[Morte]

From the lack of response I assume not then

[Carley_S]

Thanks for testing this @Morte 

Are you able to advise which recordings and channels are not working for you?

Do you have a VPN or made any changes to your internet/security settings at all?

Please be aware that response over community can take a few days depending on business hours and availability.  If you needed a more urgent response, then you can contact us directly on 150 from a Virgin Media landline or 0345 454 1111 from any other number and the team can also assist you on call. 

[Morte]

All of them apart from iPlayer which opens and works . No VPN No changes to Internet or security settings. Everything on the 360 box is fine .TV go is the only issue.

[Morte]

My thoughts on speeding the process up was could one person ask more than one question at a time.Then no reply as to any idea just silence till the next question. Looking at other similar issues on the forum you would think by now you would have a list of diagnostic questions to ask. Then get the usual stuff out of the way .