Can’t download on virgin go app (Under Investigation)

[Prkendrick1]

I have been trying to download movies to watch offline on the Go app but just get a message saying download’s temporarily unavailable. 

I have been trying for several days on both my iPad and iPhone. 

I can steam fine and broadband is working fine so appears an issue with the app. 

[Prkendrick1]

Thanks. 

i’m

on same package but each of the titles says you can download. But none do. 

seems Virgin is nowhere as good as sky on this! Have seen others posting they can’t download so either Virgin showing stuff  can be downloaded (when it can’t) or they have issue with the app they are not admitting to. 

[KD64]

I’m having similar issues. Trying to download films from sky cinema and A Town Called Malice from Sky Max. Both are available to download but once download button pressed message says unable to download. I then click on see downloads and the program I tried to download now says Not available. Have re-booted but makes no difference.

Very frustrating situation. I have Maxit TV and am therefore paying for films I’m currently unable to watch via download. TBH I find the TV Go App very volatile. For example I successfully downloaded 4 episodes of a town called malice recently only to find next day they were all now showing as not available. Help ASAP would be greatly appreciated. Thanks.

[Ive125]

Has anyone got any clue why it’s not working please as I can’t download either wanted a town called malice aswell 

[KD64]

Just deleted the app and reinstalled and still the same problem. It would be nice if somebody from Virgin Media monitored these issues on the forum and explained to us the reason we are having these issues. What’s the point of VM telling the world how great their TV Go app is when it cannot do the basics of downloading content that’s marked as downloadable. 

[Kath_P]

Hi guys, 

Thanks for popping by and letting us know you're having an issue with downloading 'A town called Malice'. We have been able to replicate this at our end so I've raised this with the mods for them to speak to the relevant teams. This will allow us to see if this is a fault or whether this show isn't available to download. 

Once I have an update from them, I will pop back here. 

Many thanks,

[Kath_P]

Hi all, 

Thanks for your patience on this on whilst I waited to hear back from the team. 

My contact has advised there was an issue last week which has since been resolved however he is also having the fault with this one. 

Can you please try a few different shows and pop back to me with the name of the show, whether it worked or not and what channel it was on?

Please try atleast 5 different shows and from a range of channels too. This will allow us to pick up on any patterns. 

Many thanks,

[Prkendrick1]

Still not working. Just tried 3 films (Maverick, Dig, Black Phone)

[Zach_R]

Hi @Prkendrick1, 

As my colleague advised in their last post here, would it be possible for you to try at least 5 different shows and from a range of channels too? This will allow us to pick up on any patterns.

Thanks,
 

[Prkendrick1]

As I keep explaining nothing i try to download works!!

On my iPhone i just tried Top Gun Maverick and Death Pursuit

On my iPad i tried Night Hunter; Rob Beckett Wallop; Splash; Focus; The Twilight Saga Breaking Dawn; The Polar Express; 50 First Dates; Black Phone; Greatest Pop Hits

And nothing worked - just get the message unable to download.  It surely must be an issue with my account - could someone please look into this

[Natalie_L]

Hi Prkendrick1, 

Can you please confirm if you are able to watch the movies via the app without downloading them or do you get an error message at all?

Also, are you using the latest version of the app on your devices? 

Thanks,