Switched On Families
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Forum Posts

Websafe not working

Hi, My web safe isn't working despite being switched on. This has been working up until a few weeks ago.I have tried adding individual sites but I can still access the websites. I have also called the customer services a few times now but they cannot...

Websafe not working again

After having issues earlier in the year with not being able to remove website from the blocked website list I quite honestly gave up trying to fix it because I was really busy.I have now just checked if it is working and discovered that it now isn’t ...

Web safe not working

Web safe is not blocking specified websites, and doesn’t block any adult content when using private browsing. With three children in the house, I need this to work.Any help would be appreciated.Thanks.

Sarahct by Joining in
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  • 3 replies
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Websafe not working

Hi there, Websafe has stopped blocking websites.  It used to work fine. Ive tried turning it off and on again. Can you resolve please? 

Web/Child Safe not switching on...

Evening... like a lot of people on here I can't get Web Safe or Child Safe switched on - I get a 'changes haven't been saved' message.Can someone look in to this for me please?Cheers...

RuffKut by Joining in
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  • 2 replies
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Child Safe not working

Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. Have turned setting off and back on again but no change. Factory Reset hub but again no change. This is a fundamental service that Virgin Media are failing...

Wyble89 by Joining in
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  • 9 replies
  • 0 kudos