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Stream / My Flex Plan Issue

perfectoceans
Tuning in

a month ago

I am looking for help with an ongoing issue with the ‘My Flex Plan’ page. I consistently get the message:

Sorry, something's gone wrong!
We're having some technical issues so we can't add this right now. Please try again later.

I have tried to add services such as Disney+ through live chat and received the activation emails, but I have been unable to complete setup due to the loading issue.

Does anyone have a fix for this?

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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

a month ago

Hi @perfectoceans

Have you tried using a different browser, or an incognito page/private window? Or clearing the cache/browsing data?   (You can copy paste the email activation link into a browser window)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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perfectoceans
Tuning in
In response to newapollo

a month ago

Thanks for the suggestion. However, this issue is consistent across multiple devices and browsers. This indicates to me that the issue is on VM’s side.

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perfectoceans
Tuning in

a month ago

IMG_3865.jpeg

 

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Alex_RM
Forum Team
Forum Team
In response to perfectoceans

a month ago

Hi perfectoceans,

Thanks for posting and welcome to our community 😊

Sorry to see you're having some issues with your Stream box, so I can get a few more details from you I've popped you over a private message.

Alex_Rm

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