New stream box - power issues
I received a new stream box last Friday. Quite usefully the box contained two HDMI cables, but no power lead. I have ordered a power lead via the online chat.
I had a spare USB-A to mini-USB lead lying around from an old phone, so connected that to the plug that was supplied. All I got was a message:
Your stream box needs more power to start up. Please plug it into a wall socket using the plug and cable provided with the box.
I followed some of the previous advice on here to update the software, etc., but to no avail.
I then inserted the lead into a plug I had here, and it works fine. Going back to the Virgin supplied plug still fails. Two issues:
- I would like my plug back as I use it with a USB-C lead to charge my phone; and
- it means I'm not connected via Ethernet (not that I have had any issues with WiFi so far)
For people who have had such a message, did the Virgin supplied lead make any difference, or if that turns up will it make no difference?
For the record, I've now received the missing lead plus a new plug, and it works as it should, so I am now connected using the ethernet connexion via the supplied plug, rather than WiFi and my own lead.
Thanks to Virgin Media for sending them, and also I should say I've not noticed any problems using WiFi.