Our Netflix app won’t load. We just get the logo and then a black empty screen.
it worked fine and we’ve already tried restoring factory settings but same issue. No connection issues as we’ve tested this via Netflix error menu that loaded. Netflix works fine on our other devices (connected to same wifi network as our tv box). Can anyone suggest any fixes? We’ve tried the usual resets, factory restore etc..
Hi Shughes1990
Try the following. Go to Home > Settings > Audio & Video > Match Frame Rate > set 'match frame rate' to Off
Hi newapollo,
No joy unfortunately. This was already set to “off”. Toggled on and off again but still no joy.
Netflix just shows error code “tvq-st-106” when we try to load. Said it can’t connect but Netflix works on other devices using same network so pretty confused. Spoke to Netflix support and they couldn’t help with the issue either so they told me to speak to the internet provider but I can’t see any connection issues at all..
Hi Shughes1990, thanks for the message and welcome to the forums.
I am sorry to hear that you are getting the error code and this usually means that there is an issue with the connection preventing you to access the Netflix servers.
Can you ensure all cables are hand tight and do a pin hole reset to see if anything changes?
Kind regards, Chris.
Any joy with this Shughes? I have the exact same issue!
I've tried virtually every conceivable fix, twice, still no joy - Virgin have been helpful, I've even had an engineer at the house who changed some cabling and connections but still no joy.
Unfortunately no it didn't Joe
Netflix won't run on any device when connected to our Wifi - disconnect and Netflix instantly opens and streams without issue.
Virgin have been helpful - including sending a service engineer who replaced various items but again was unable to rectify it.
Seems an unusual problem to have but judging by this forum it's certainly not unique to me
Any help greatly appreciated.
