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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
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Box not starting

HiMy stream box, which I only got in November, has stopped working. When I try and load it up, I get the welcome screen then a bright blue screen. I have tried unplugging and replugging. I have tried different hdmi ports on my TV and hdmi wires. The ...

Remove Adverts and PIN

Will there ever be a way of paying extra to remove ads on VOD? I would happily pay like £3-£5 extra a month so I don't have to fast forward 4 times within one episode.I already have to type in a PIN to watch the next episode each time, which I can't ...

emmaipod by Joining in
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Resolved! Cancelling Stream

After getting my latest VM bill a few days ago, I realised I can no longer afford the increasing costs. I don’t really use my Stream box anymore, as I have an Apple TV 4K box to watch all my streaming content on. So, I’d like to cancel Stream. I can’...

Netflix

When trying to start up Netflix I get a screen stating to call Virgin Error code is CS2400

Frens70 by Joining in
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Resolved! Stream subscription Pending

Recently subscribed to the sky sports package and then decided I wanted the movies aswell, so I cancelled the sports package to get the sports and movies together but it’s stuck on adding and pending, I have phoned up and was  told to just wait and s...

Sky Cinema stops working on stream box

hisubscribed to sky Cinema via stream box. Started working fine for one day, now is locked. Says still active on my stream subscription, and they’re still taking my money for it! Two hours under customer service Virgin Media who concluded I need to c...

Ttt81 by On our wavelength
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Mega TV deals

I’m interested in joining virgin Media on a TV Mega deal, however getting conflicting information if the TV box records…??? The 262mps mega deal say comes with a streaming box and not the 360 box, but is £13 a month more then getting just the broadba...

Sky sports login error

Hi,  I am unable to login to watch sky sports live using my virgin login. I keep getting the error:  “video unavailable a problem was encountered - please try again later” it’s been like this for weeks and i have tried logging in and logging out, not...

rhayto89 by Tuning in
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I had the same situation. I am waiting for Freely this year as an internal aerial isn’t strong enough for our other unsmart TV. Meanwhile, I was given a NOW stick which has BBC  and ITV live tv access via the BBC iPlayer and ITVX apps included- much ...

Jomodu by Superfast
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Stream Box nightmare

I subscribed to Sky Sports HD on the 12th December (my idea was to watch Sports over the Christmas period), I received confirmation the same day from Virgin Media. I don'y remember how I ordered Sky Sports HD (either through my Stream Box or via My V...

stefmles by Joining in
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