Netflix won’t load
Our Netflix app won’t load. We just get the logo and then a black empty screen. it worked fine and we’ve already tried restoring factory settings but same issue. No connection issues as we’ve t...
Forum Discussion
Hi newapollo,
No joy unfortunately. This was already set to “off”. Toggled on and off again but still no joy.
Netflix just shows error code “tvq-st-106” when we try to load. Said it can’t connect but Netflix works on other devices using same network so pretty confused. Spoke to Netflix support and they couldn’t help with the issue either so they told me to speak to the internet provider but I can’t see any connection issues at all..
Chris_W1
Forum Team
Forum TeamHi Shughes1990, thanks for the message and welcome to the forums.
I am sorry to hear that you are getting the error code and this usually means that there is an issue with the connection preventing you to access the Netflix servers.
Can you ensure all cables are hand tight and do a pin hole reset to see if anything changes?
Kind regards, Chris.
Hi Chris. I tried this and Netflix did open but it didn’t load any images or information on the screen so still can’t use it. It appears to do the same on other devices (iPhone, iPad etc). Netflix loads but no images on screen and doesn’t feel like it’s fully loaded.
I spoke to Netflix and went through all their troubleshooting but they said I need to speak to my internet provider. Netflix doesn’t either work at all or properly on any device connected to our Hub. When I disconnect from wifi on my iPhone and open Netflix using 4G all the images and details load fine. Any ideas?
Stephen- Daniel_Et
Hi Shughes1990, thank you for your response.
Just to confirm, have you tried all the suggestions provided on this Netflix Help Center link here?
Regards,
DanielH Daniel.
Yep, tried all of those while on with Netflix support. They told me to speak to my internet provider.
Pretty confused as my broadband connection is totally fine and other streaming services (Amazon Prime) is working totally fine. It’s as if there’s some way that Netflix isn’t picking up a service from my hub. Really frustrating and been a week without being able to access Netflix.
