I cant get TNT 5 on my red button.

[wideth]

If I press red when the champions league is on to watch the goal show. I see all the tiles. I hover over the Goal show tile. I hear the voice and see the picture. Select it and get transfered to TNT Sports 1. It has happened for 3 weeks now. Is this happening to anyone else? I tried complaining but VM fobbed me off telling me they had sorted it.

[wideth]

Of course I can’t seem to actually ring to talk to anyone about it. But occasionally on whatsapp I get someone who moans I am not at home when they finally message. 

[bbgills]

I have also been having this problem with the red button for the last few Champions League matchdays. It was working okay at the start of the season.

[wideth]

I was told today that it isn't supported. So basically to suck it up and accept that it doesn't work and won't work. I am currently going through the complaints process as like you bbgills it worked fine previously. I dont know what is happening to VM recently. They seem to be getting worse when it comes to customer service and service.

[Kath_P]

Hi wideth, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with accessing the TNT 5 red button content. Checking things this end, the content should be working. We are having similar issues so we've raised a fault ticket for this. The team will look into things and get them resolved asap. As and when I receive any updates, I will let you know. 

Apologies once again. 

[wideth]

Thankyou for your response I am greatful that something is being done. I just don't understand why is takes contacting VM via 3 different methods (Support, Complaints and Community) to get any resolution. My frustration stems from being told different things by every part of VM. Do you have a rough time of resolution?

Kind regards

[Daniel_Et]

Hi @wideth, thank you for your response. We understand your frustration. 

I've reached out to a colleague to get clarification on this and we'll aim to provide an estimated fix time as soon as possible.

Regards,
Daniel

[tstabor90]

This is still ongoing. I have the same issue where I cannot watch TNT 5. It takes me back to TNT1

[Arissa_H]

Hi Tstabor90 👋🏼.

Thank you for coming back to us, please can you try doing a full reboot and trying again for us when this issue next occurs.

Let us know how you get on.  

[Bid1]

I’ve done this and it doesn’t work.