Upload speed capped at 50 Mbps

[NickLibra]

Hello, I have a 1 Gbps download speed but my uplaod speed is capped at 50 Mbps. I called customer service and they said that it should be around the 400 amd they don't know what the issue is. They said that they will send a technitian but not for another 3 weeks. Is there anything that can be done from my side for this to be fixed? Anyone else has the same issue?

[Adduxi]

Upload speed on 1GB is only 100Mb, not 400.  There is a 1Gb symmetrical option, but that's only on XGS-PON in nextfibre areas.

[Client62]

The issue is usually someone at VM has loaded the wrong speed profile and that can be seen
in the Hub Menu >> Router status >> Configuration tab

The main internet profile will have Downstream & Upstream  entries called something like "Max Traffic Rate",
the figures in our Hub is in bits per second.  The Upstream figure should be at least 104,000,000 for a 100Mb/s upstream profile,  if it is more like 55,000,000 that is a 50 Mb/s upstream profile.

If this is the problem, an engineer visit will be a total waste of time.

[NickLibra]

That's it. In the upstream it has 53500000. How can I change that?

[NickLibra]

I will be happy with 100 Mbps of upload. I just need more than 50 but that is all I get.

[Cardiffman282]

Call it in as a fault on 0345 454 1111/ 150. 

[Client62]

VM need to explain why they are not honouring the advertised 10:1 Downstream to Upstream ratio
for this customer's 1Gb/s connection.

It is worth knowing VM Hubs re-load the connection profile every time after power off / on,  
or when a Reboot is commanded from the Hub's menu.   Pressing the reset button is not needed.

[NickLibra]

I call VM yesterday after a long call they said that they sent an update to my router and that after a few hours I was gonna see the upload rates going up. Still no change this morning. Calling them again now. They did say that a technitian is not needed.

[Client62]

Normally VM make the new profile available, and it is not loaded until the customer Reboots their VM Hub.

[Kath_F]

Hi NickLibra, 

Thanks for your post and a big welcome to the Community. It's great having you on board with us. ✨

We're sorry to hear you're having issues reaching your maximum upload speed. 

We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,