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Superhub 3 only working at 100Mbs

Tuning in

I have upgraded to 350 Mbs. But all speed tests, even the one on Virgin Media site are reporting around 84Mbs.

My SuperHub 3 is connected by a 0.5m Cat 6 cable to a Deco S4 and is in Modem mode.

I have tried connecting by superhub Direct to laptop only with a 1Gb network port with a known good Cat 6 cable and it is still 100Mbs.

I have reset the Superhub, tried different ports on the Superhub, put the Superhub back into router mode and it's still the same.

Any idea?


Here is the speed test from Virgin Media site. I am getting the correct upload but not the download:



And what does this site show?


I have also done a speed test to Virgin Media speed test and it's the same. 

Very Insightful Person
Very Insightful Person

That’s not a SamKnows Speedtest, the only one VM support.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Thanks for coming back to us happydundee, I have looked into this and can see that you have a technician visit booked in to resolve your issues. Please let us know how the visit goes.

Kind Regards,