07-10-2024 15:08 - edited 07-10-2024 15:12
My broadband has been slow for the last month. Please can someone help me to determine the best solution. It was restarted last week. Upstream Downstream Network log and broadband monitor below.
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 242750000 | 0.9 | 40 | 256 qam | 14 |
2 | 138750000 | 1.2 | 40 | 256 qam | 1 |
3 | 146750000 | 1.7 | 40 | 256 qam | 2 |
4 | 154750000 | 1.9 | 40 | 256 qam | 3 |
5 | 162750000 | 1.9 | 40 | 256 qam | 4 |
6 | 170750000 | 1.7 | 40 | 256 qam | 5 |
7 | 178750000 | 1.7 | 40 | 256 qam | 6 |
8 | 186750000 | 1.5 | 40 | 256 qam | 7 |
9 | 194750000 | 1.2 | 40 | 256 qam | 8 |
10 | 202750000 | 1.2 | 40 | 256 qam | 9 |
11 | 210750000 | 1.2 | 40 | 256 qam | 10 |
12 | 218750000 | 1.2 | 40 | 256 qam | 11 |
13 | 226750000 | 1.2 | 40 | 256 qam | 12 |
14 | 234750000 | 1 | 40 | 256 qam | 13 |
15 | 250750000 | 1 | 40 | 256 qam | 15 |
16 | 258750000 | 1.2 | 40 | 256 qam | 16 |
17 | 330750000 | 0.7 | 40 | 256 qam | 25 |
18 | 338750000 | 0.9 | 40 | 256 qam | 26 |
19 | 346750000 | 0.7 | 40 | 256 qam | 27 |
20 | 354750000 | 0.7 | 40 | 256 qam | 28 |
21 | 362750000 | 0.7 | 40 | 256 qam | 29 |
22 | 370750000 | 0.5 | 40 | 256 qam | 30 |
23 | 378750000 | 0.7 | 40 | 256 qam | 31 |
24 | 386750000 | 0.4 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 80 | 0 |
2 | Locked | 40.3 | 43 | 41 |
3 | Locked | 40.3 | 67 | 4 |
4 | Locked | 40.3 | 40 | 0 |
5 | Locked | 40.9 | 33 | 0 |
6 | Locked | 40.9 | 27 | 0 |
7 | Locked | 40.9 | 28 | 0 |
8 | Locked | 40.3 | 58 | 0 |
9 | Locked | 40.3 | 61 | 0 |
10 | Locked | 40.9 | 77 | 0 |
11 | Locked | 40.3 | 69 | 0 |
12 | Locked | 40.3 | 59 | 0 |
13 | Locked | 40.3 | 62 | 0 |
14 | Locked | 40.3 | 74 | 0 |
15 | Locked | 40.3 | 65 | 0 |
16 | Locked | 40.9 | 58 | 0 |
17 | Locked | 40.9 | 17 | 0 |
18 | Locked | 40.3 | 17 | 0 |
19 | Locked | 40.3 | 20 | 0 |
20 | Locked | 40.9 | 25 | 0 |
21 | Locked | 40.3 | 6 | 0 |
22 | Locked | 40.3 | 17 | 0 |
23 | Locked | 40.3 | 18 | 0 |
24 | Locked | 40.3 | 13 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 36600000 | 46.3 | 5120 | 64 qam | 3 |
2 | 43100000 | 46.8 | 5120 | 64 qam | 2 |
3 | 49600000 | 47.3 | 5120 | 64 qam | 1 |
4 | 23600000 | 46 | 5120 | 64 qam | 5 |
5 | 30100000 | 46 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 5 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
5 | ATDMA | 0 | 0 | 1 | 0 |
Network Log
Time | Priority | Description |
07/10/2024 14:16:36 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/10/2024 14:15:11 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/10/2024 04:46:3 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/10/2024 05:25:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/10/2024 16:46:2 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/10/2024 20:30:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/09/2024 19:43:6 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/09/2024 12:05:45 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/09/2024 06:49:38 | notice | NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2024 19:37:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/09/2024 14:34:18 | notice | Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/09/2024 06:55:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/09/2024 00:48:38 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/09/2024 13:25:54 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/09/2024 12:48:37 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/09/2024 10:10:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/09/2024 00:48:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2024 11:08:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2024 10:57:35 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/09/2024 10:57:35 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 07-10-2024 15:15
Your BQM link isn't working - I think I've managed to work out the correct url
07-10-2024 15:56 - edited 07-10-2024 16:06
What is the BQM reporting ? i.e. it looks very odd for a VM Hub.
The Hub stats look fine.
Speed test the service to the VM Hub + your device with the link below.
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to include: Latency, Jitter, Packet loss & Upload speed
Do share a screen shot of the Full test.
08-10-2024 15:53 - edited 08-10-2024 15:53
I hope that I’ve done this right. Thanks for your help
on 08-10-2024 17:04
thats some tall grass for a BQM maybe you got the wrong IP?
10-10-2024 16:19 - edited 10-10-2024 16:19
I’ve done a new one on the basis you might be right.
its here -
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e957d97a3193d6dac92440ef504c06edc9...
on 11-10-2024 16:15
Any ideas on what’s wrong please?
on 11-10-2024 21:23
The Samknows Realspeed test shows normal internet speeds.
on 11-10-2024 22:07
Can't see anything wrong. Your speed test was on a mobile, so normal WiFi variations will apply.
a month ago
Hi @TeamFergus
Welcome back to the community forums
Sorry to hear you're having issues with your internet at this time. We've checked the systems at our side and cannot see any issues that might be causing this.
Do you find that the issues only happens over one device or at one particular room/area of your come?