Forum Discussion

LeiChat's avatar
LeiChat
On our wavelength
2 months ago

RS Errors - slow broadband for last couple of weeks

We're on M350 but speedtest.net is reporting around 70 Mbps.
Hub 3.0 in modem mode, the PC running the speed test is connected via ethernet.

There was a fault on the service stats about a week ago and a guy in the cabinet across the street for a couple of hours. Received a notification that the issue with broadband was resolved.

 

  • Adduxi's avatar
    Adduxi
    2 months ago

    I've no idea why they insist on Router mode, but they do.  I'm guessing they need full access to the Hub's router functions?  As far as the user is concerned, the "official test site", Samknows, only works in Router mode, as the client is built in to the Hub's firmware.  This will show the speed from VM's network to your Hub and from the Hub to your device.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    Very small numbers of PostRS errors, but preferably they should be zero.  However run the FULL test on this site www.samknows.com/realspeed with a direct wired connection with the Hub in Router mode.   VM will request this anyway as they will not diagnose when using modem mode and 3rd party router. 

    • LeiChat's avatar
      LeiChat
      On our wavelength
      2 months ago

      Thank you. Modem mode hasn't been an issue in the past. Are Virgin support able to diagnose issues in the hub or between the hub and their network?

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 months ago

        I've no idea why they insist on Router mode, but they do.  I'm guessing they need full access to the Hub's router functions?  As far as the user is concerned, the "official test site", Samknows, only works in Router mode, as the client is built in to the Hub's firmware.  This will show the speed from VM's network to your Hub and from the Hub to your device.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Seeing 70Mb/s Download speed might mean one of the network connection between
    the Hub and the computer have de-rated from 1000Mb/s to 100Mb/s.

    • LeiChat's avatar
      LeiChat
      On our wavelength
      2 months ago

      Thank you. It's the same speed on various devices, just wanted to mention ethernet to avoid conversations about WiFi issues.

  • LeiChat's avatar
    LeiChat
    On our wavelength
    2 months ago

    The upload speed is 36 Mbps, which is the expected 10%. 🤔

    • Steven_L's avatar
      Steven_L
      Forum Team
      2 months ago

      Hello LeiChat,

      Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment. I have been able to look into the issues further and cannot see anything in your local area or with your individual connection. How has it been running since you last posted, have there been any improvements?

      Kind Regards,

      Steven_L

  • LeiChat's avatar
    LeiChat
    On our wavelength
    2 months ago

    Hi Steven. I probably did jump to the wrong conclusion after seeing the cabinet worked on and losing connectivity a number of times on that day. Running the samknows.com test with the hub in router mode did report a download speed matching our package, so as you suggest, it's probably not an issue with the connection. I need to carry out some testing on the ethernet cables in our home.

    • Steven_L's avatar
      Steven_L
      Forum Team
      2 months ago

      Thanks for coming back to us LeiChat. We hope that you can get to the bottom of your issues, we're here if you need any further help. 

      Kind Regards,

      Steven_L