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pinkmoon's avatar
pinkmoon
Joining in
2 years ago
Solved

Slow Broadband

Hi. New here, and can't seem to get through to speak to any VM reps, so hope they keep an eye on posts at this forum.

I have an M350 broadband package, but my download speed is 90 Mbps, below the 181 Mbps minimum guaranteed download speed as stated in my contract.

I've tested via an Ethernet connection to my Hub 3 router, which is set to modem mode as I use a Google mesh network at home.

I've restarted the Hub as suggested and it's made no difference.

How can I get someone to look in to this, or to give me a callback?

Kind Regards,

  • jpeg1's avatar
    jpeg1
    2 years ago

    And doing a speed test in modem mode you need to connect directly to the Hub, rather than over the mesh router. 

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    What does this site show in router mode?

    https://samknows.com/realspeed/

    Have you tried a different ethernet cable/port as 90Mbps sounds like the limitation of a 10/100 (100Mbps) negotiated speed between the HUB and your router/mesh system.

    • pinkmoon's avatar
      pinkmoon
      Joining in
      2 years ago

      Carl: Thanks for replying.

      I can't perform the RealSpeed test as it says 'not available on this network'?

      I'm using a Cat6 cable that allows 100/1000 Mbps connectivity.

      My original package was M250 and I do have a speed test screenshot operating at 203.1 Mbps download speed with the same equipment and cabling, so I'm wondering if it's a configuration issue at the network end.

       

      • carl_pearce's avatar
        carl_pearce
        Superstar
        2 years ago

        Your HUB must be in router mode, as mentioned above, to action the test to the HUB over the VM network.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    And doing a speed test in modem mode you need to connect directly to the Hub, rather than over the mesh router. 

    • pinkmoon's avatar
      pinkmoon
      Joining in
      2 years ago

      Carl and jpeg1:

      Thanks for posting.

      As suggested, I connected a laptop directly to the Hub and it's showing 255 Mbps, whereas my desktop PC connected through the mesh network (albeit via ethernet cable) is showing 90 Mbps.

      So despite being confident that my home cabling is at least Cat5e (and Cat6/7 in places), with a couple of powered switches along the way, there must be something that's slowing the data transmission, compared to by-passing the entire mesh system which is showing less impedance.

      I guess I'll have to poke around and see if I can determine the bottleneck, disappointing as that may be.

      Thanks for the suggestions, as you've certainly helped in pointing things towards my internal cabling rather than assuming VM are not supplying me with the advertised bandwidth speed.

      Kind Regards,