Forum Discussion
Hi,
I am also having a similar problem to this. I have recently joined Virgin Media and have the 1GB broadband service (1000x50). When I run the SamKnows speed test (on WiFi or Ethernet) I receive around 1154Mbps Download to the Virgin Media Hub 4; but only around 500Mbps to the device. An example device is my Apple iPhone 12 Pro; but I have also tested with a year old Dell i5 laptop too.
The strange thing is my Dad has the slower speed connection at his house (600x40), and when I did the SamKnows speed test on the same device there (on my iPhone 12 pro) I was getting 649Mbps Download to the Hub (he has a Hub 5, but previously had a Hub 3) and 645Mbps to the device. Therefore I'm getting a higher download speed but on the lower tariff.
I have tried to keep my testing the same (e.g. similar distances to the router), both were done at night last night.
I have tried to check/work through some of the other suggestions on some of the posts, but I couldn't see anything obviously wrong in the config. Does anybody have any advice to increase/resolve this?
Cheers
Jamie
- Nathan_B4 years ago
Forum Team
Hi there jamierawlings, welcome to our forum and thanks for your post.
I'm sorry to see you are not seeing the expected speeds to the devices. I have checked our system and cannot see anything obvious as to why you would be having this issue. As you have ran a Sam knows test and it shows that your hub is getting the expected speeds this is a good sign that there is not an issue to the signal to the hub.
I would recommend running through some checks on our speed help page here. It may also be a good idea to run a wired and wireless test with all but 1 device disconnected from the hub to see if this makes a difference.
Let us know how you get on with this, if you need further help we will be happy to assist.
Regards
Nathan- legacy14 years agoAlessandro VoltaDisable for your NIC energy efficient ethernet or green ethernet
get new cables
https://www.amazon.co.uk/dp/B004WCQBRI/?coliid=I1M1DTFS3CG3KX&colid=1BZ90MP5AMKFF&psc=1&ref_=lv_ov_lig_dp_it - jamierawlings4 years agoOn our wavelength
Hi @Nathan_B,
Thank you for coming back to me. I have followed your additional suggestions of disconnecting all other devices and only connecting the laptop via Ethernet, but unfortunately I am still receiving similar speeds of around 500Mbps.
What else can we do to resolve this?
Many Thanks
Jamie
- Paul_DN4 years ago
Forum Team
Hi jamierawlings,
As we can see in the image you provided the correct speed is hitting the Router, if your device isn't this will be a device issue, does the laptop have a gigabit network card inside, is thee Ethernet cable a Cat 6 or above.
Regards
Paul.
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