Packet loss

[User666]

Been getting terrible packet loss mostly in evenings last 6-10h then goes away. Coincides with poor upload speed ~1mbps (normally 100mbps) and upload modulation goes to 16, so indicative of noise on line. Here is the BQM Virgin 1gig BQM 

Any ideas what’s causing it? Almost like something is being switched on and off…the tines and durations do vary a bit, thought it was temperature related but think that was a red herring as issue does not revert as temperature drops in evening.

[Client62]

Checked for a known local fault via:

Call 0800 561 0061 – this is an automated number.

https://www.virginmedia.com/help/check/status/identification/identify

[User666]

Did come up with local issue. Said similar earlier in month. Fix data kept moving, then seemed resolved. This week as temps hit mid 20s again, fault returned, could be coincidence. The network never went down on date of fix so I was bit suspicious anything was really done.

[gsb1]

Take a look at my thread. Having a very similar issue, the packet loss flicks on like a switch for 10-12 hours then off again, Virgin have been utterly useless about it  https://community.virginmedia.com/t5/Networking-and-WiFi/Packet-loss-every-day-between-4pm-and-12am-...

[User666]

Yep seeing same/very similar issue to you, thank you for link to thread.

[User666]

Was cooler yesterday and no issue all day…up to 27C today and this afternoon packet loss kicking off again

[User666]

Last 24h graph showing packet loss disruption yesterday. Again very uniform pattern, with spikes of packet loss as disruption comes in and then leaves. Very similar to pattern on Thursday. While packet loss there the upload speed tanks. 

[User666]

Cooler day and no 4pm packet loss spike.

If it is a coincidence, it’s a remarkably consistent one. Going to be tricky to diagnose if it relies on external factors to manifest the issue, so I hope Virgin have good logging…

[John_GS]

Hi @User666 

Thanks for posting and welcome to the community. Sorry to hear of any service issues. I can see there was an issue in the area, now resolved. F011468264 - fault number. 

Please let us know if you are still experiencing any issues and we'll be happy to help :).

[User666]

Has been stable since Monday John, will keep the BQM running and keep an eye on it. Acid test will be if it stays stable on a warmer day which is when I think the problem was being triggered