New 1 Gb install - upload limited to ~85 Mbps

[ChrisFD2]

I had 1 Gb installed last week in an area new to VM. Regardless of whether in router or modem mode, upload very rarely moves past 85 Mbps. I've seen 90 Mbps occasion, but it's usually 75 -85 Mbps.

Tests conducted with cat6 cable directly into the hub if in router mode, or to my UniFi UDM if in modem mode. I've tried restarting, and I've tried a factory reset.

If I switch the WAN connection to use my Openreach FTTP 900/100 connection, using the same devices, cable, and NIC, I get 100+ Mbps upload every time.

The Samknows real speed also shows this behaviour.

I know ~20 Mbps upload 'missing' might seem petty, but I want to use VM as my main line and downgrade my FTTP to a slower package as a backup line. I run a fair amount of cloud backups, a site to site VPN etc, so the quicker the upload the better, and I signed up recently with the news that VM had bumped speeds to 110 Mbps.

As you can expect, trying to report this as a fault has been... challenging. Is there a mod who could look into this please? 

Thanks

[carl_pearce]

The expected speed is 50 - 104Mbps so as expected unfortunately:

https://www.virginmedia.com/broadband/speeds

Gig1 Fibre Broadband

Download Speeds
Advertised Speed: 1130 Mbps
Expected Speed Range: 1073 - 1138 Mbps
Minimum Guaranteed Download Speed: 565 Mbps

Upload Speeds
Advertised Speed: 104 Mbps
Expected Speed Range: 50 - 104 Mbps

---

[tda2806]

Some of us have had no upload speed increase at all, you're the first person who seems to be getting close to 104Mbps upload. my email said *We estimate that at peak times, the upload speed to the Virgin Media Hub, if you have Gig1 Fibre Broadband, will increase to 104Mbps. Download speeds will range between 565Mbps and 1072Mbps." no mention of a range up to just "will increase to 104Mbps." note the period after the 104Mbps seems like a definitive value to me!

[carl_pearce]

---

@tda2806 wrote:

Some of us have had no upload speed increase at all, you're the first person who seems to be getting close to 104Mbps upload. my email said *We estimate that at peak times, the upload speed to the Virgin Media Hub, if you have Gig1 Fibre Broadband, will increase to 104Mbps. Download speeds will range between 565Mbps and 1072Mbps." no mention of a range up to just "will increase to 104Mbps." note the period after the 104Mbps seems like a definitive value to me!

---

Did you read my post?

There is a range for upload.

And:

[ChrisFD2]

I'm aware that there is a range for upload.

My connection seems to be limited, probably due to some incorrect profile setting. In a new RFoG FTTP area which is clear from oversubscription, I would have expected to have seen over 100 Mbps at least once, but I haven't.

[Arissa_H]

Hi ChrisFD2 👋🏼.

Thank you for posting and welcoming you onto our community forum 😊.

Are you running these test through ethernet or WIFI?

Let us know, we will do our best to help.

Thank you. 

[ChrisFD2]

Hi Arissa_H,

As per my OP, via cat6 UTP (ethernet is a protocol, not a cable). Both in Router mode, and Modem mode.

[Arissa_H]

Thank you for getting back to me ChrisFD2.

I will be private messaging you to look into this in more detail.

Please watch out for the envelope ✉

Thank you. 

[ChrisFD2]

Arissa_H was unfortunately unhelpful and refused to look into the issue further or raise it with a support team as 'it all looks good at my end'. Then asked me again when I posted speed tests if I was using cable or Wi-Fi. 

Meanwhile with my other Openreach ISP I can email in and get a human being with a technical answer usually within a few hours if not less, rather than someone doing their utmost to fob me off.

[Lee_R]

Hi @ChrisFD2, thanks for getting back to me privately. 
I have booked you in for the next available appointment. To view this please sign into My Virgin Media here. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed. 
Do please let us know how the appointment goes. 
Regards

Lee_R