New 1 Gb install - upload limited to ~85 Mbps
I had 1 Gb installed last week in an area new to VM. Regardless of whether in router or modem mode, upload very rarely moves past 85 Mbps. I've seen 90 Mbps occasion, but it's usually 75 -85 Mbps. T...
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Arissa_H was unfortunately unhelpful and refused to look into the issue further or raise it with a support team as 'it all looks good at my end'. Then asked me again when I posted speed tests if I was using cable or Wi-Fi.
Meanwhile with my other Openreach ISP I can email in and get a human being with a technical answer usually within a few hours if not less, rather than someone doing their utmost to fob me off.
Hi ChrisFD2, thanks for getting back to me privately.
I have booked you in for the next available appointment. To view this please sign into My Virgin Media here. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.
Do please let us know how the appointment goes.
Regards
Lee_R