My work VPN suddenly not working

[elbee8_1]

Ive been with VM for about 4-5 years and have never had an issue. Since yesterday my work laptop, on which I have to use a VPN to access the hospital systems is losing connection every few minutes, making working from home almost impossible. 
I have a hub 3, all other devices are working normally. My work IT help desk say there is nothing wrong with the laptop or at the hospital end but think it may be something to do with Virgin?

Any help very much appreciated 

[elbee8_1]

Hi,

It is not affecting everyone using VM in the Trust.

It is still an issue for me, currently also now have no Wi-Fi in the house so have an engineer coming out today.

[Client62]

Keep an eye out for a known local fault on 0800 561 0061 - it is an automated service.

If your outage turns out to be a locality outage requiring a fix at the street cab, the engineer visit may be cancelled.

[cidersam]

I'm having exactly the same issue has this and it only started in last couple of weeks. Prior to that I've been working form home with no issues for years. I work for a different NHS organisation to the original poster. 

Only affects my work laptop when connected to my Virgin router (Hub 3). I've checked all the settings on router, restarted router which makes no difference.

If I connect my laptop to a different ISP or via my phone as a hotspot it works without any issues. as soon as i reconnect to my Virgin router the issue returns. 

Running out of things to try. 

[Client62]

Have you checked these settings on the VM Hub ?

Disable MAC filtering to re-enable Paused devices

Login to the Hub's menus at http://192.168.0.1

1) Advanced settings >>> Wireless >>> Security

   1.1) then set Wireless MAC Filtering to Disabled

   1.2) "Apply changes"
 
2) Advanced settings >>> Security >>> MAC Filtering

    2.1) then delete all entries in the MAC filter list

    2.2 Enable Always on

   2.3) "Apply changes"

[elbee8_1]

@cidersam same problem here. It’s ironic as Virgin provide my Trust with their internet. 

[cidersam]

Yes I checked the MAC Filtering settings. 

Also checked these as per other articles I've seen 

[cidersam]

@elbee8_1 what VPN do you use at NBT? Also do you know what Anti Virus software you use. Just trying to establish if their is any common factor?

[elbee8_1]

@cidersam I’ve sent you a DM

[Gareth_L]

Hello elbee8_1,

Thank you for the update regarding the technician appointment.

Can we please ask how the visit went and were we able fix the VPN issue?

Gareth_L

[elbee8_1]

Hi,

No unfortunately not, he was fantastic though and tried to help.

Myself and another NHS Trust have shared information and have found a fix for now.