Move hub to a new room

[Gids97]

Hi,

I live in a house that spreads over 3 floors and the current wifi hub is on the bottom floor. It means that in the top of the house the connection is either extremely weak or non-existent. I was just wondering what needs to be done to move the box and whether that would improve the connection through the house? 

kind regards,

Gideon 

[carl_pearce]

What subscription are you on?

[Gids97]

I have the M250 broadband package 

[carl_pearce]

Ah, ok, so no free pods!

You could pay £25 to have your HUB moved, or, you could put they money towards an extender like:

https://www.amazon.co.uk/TP-Link-Extender-Broadband-Ethernet-RE330/dp/B0929WHLPP

[Gids97]

How do you organise to get the hub moved? 

[carl_pearce]

Wait for a reply on here, which can take several hours to several days.

[jbrennand]

Just call in and request it.  It is straightforward for the CS staff to arrange that - it will cost £25

[Matthew_ML]

Hey Gids97, thank you for reaching out and a warm welcome to the community.

I can help with this, there is an one charge of £25 for this though, I will send you a PM now. 

[Steven_L]

Hey Gids97,

Welcome back to the community and thanks for taking the time to post. I have been able to look into this and can that you haven't been yet been in touch with the team. 

We can help further from and get this booked in, would you like to do that from here?

Kind Regards,

Steven_L

[Gids97]

Hi, yes if possible could I book in someone to come and move the box. I am happy to pay the £25 

kind regards, Gideon