Intermittent signal in my area causing very high latency
Hi. I've recently had a Virgin Media engineer over. He replaced my coaxial cables, isolator, downstairs connections and said that my downstream levels were back to normal again. All was excellent fo...
Virgin Media don't try to fix anything until you escalate a formal complaint to the Ombudsman, so I advise you start the complaints process now and use the next 8 weeks to collect evidence.
Complaint process: https://www.virginmedia.com/help/complaints
Complain to OfCom too (They won't intervene, but it goes into their figures for shaming the worst ISPs)
