Showing results for 
Search instead for 
Did you mean: 

Intermittent and slow connection

Joining in

I'm literally at my wit's end. I've had intermittent issues with my broadband service for months now. I have followed every bit of advice that I have received when phoning Virgin and I simply can't get a consistent, reliable service from them. When I rang last week, I was told to reset my hub, which I did and for a couple of days, my broadband was working fine. Now of course, it is barely working at all. I've been running speed tests over the last couple of hours and I am getting download speeds of around 90 Mbps but upload speeds of only 0.80 Mbps. I'm no engineer but I'm pretty sure that the upload speed is the issue. If I can't get a consistent broadband service, I will have no other alternative than to look elsewhere. I am beyond disappointed.   


Community elder

Create a BQM here and post the live link.

Check for local outages here (Select the 'Still having issues?' option if nothing comes back).

Very Insightful Person
Very Insightful Person

Lets see the connection data as per this....

In your browser’s URL box type in (or - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, as Carl suggested... If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.


"I have followed every bit of advice" - with this standard phrase I smell a Rattus rattus.

On our wavelength

Currently, im waiting for a reply on whats app. Been waiting one hour and 5 mins. Im done, so done

Only an hour and 5 minutes?!?

Forum Team
Forum Team

Hi ElMarko2000,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've been having some connection. We can see the community have already advised some helpful information.

Have you been able to set up a BQM?

Are you able to post your hub stats for us to see?