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Hub 5 Keep dropping

looper
Joining in

After upgrading from hub3 ever i never had this issues hub5 keep dropping connection too much day and night can i have my hub3 back i would be much happier, app its super annoying to report issues i need some one to send someone to change this router

6 REPLIES 6

jbrennand
Very Insightful Person
Very Insightful Person

Firstly... Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

looper
Joining in

unfortunately its happens on wifi and cable like it getting worst i try reboot reset its not my cable outside or inside as the hub3 never gave me any issues for 4 years it just happen after receiving this new or used hub5

looper
Joining in

what is virgin number for engineers 3 weeks now with issues after 16years with virgin never had such a bad service as i having now

looper
Joining in

Screenshot 2024-06-25 at 10-18-04 Broadband Quality Monitor thinkbroadband.png

looper
Joining in

here its from today

Screenshot 2024-06-25 at 15-18-25 Broadband Quality Monitor thinkbroadband.png

Hi there @looper 

Thank you so much for your post and welcome to the community forums, it's great to have you back.

I am so sorry that you are facing this issue with your connection and thank you so much for to our community team for their help here so far.

I have taken a look and can see a few issues with the Hub specs that will require an engineer to take a look. I will pop you a private message so we can take a look. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.